Shipping Terms
Your all order almost use the Ali express Yanwen to ship .if you want to be more faster,you can choose DHL,FedEx,TNT,SF express randomly.Then contact us to pay the difference of the shipping fee.（if you designated courier,pls leave it note in advance.)
Delivery time:7-15 business days,but depends on the destination.
Pls note: Customized goods lead time depends on specific situation,almost is 15-20days .but we will email and notify with you the final lead time after order confirmed.
Some international orders may also require customs, duties, or import charges. The recipient of international shipments may be subject to such import taxes/customs duties and fees, which are charged once a shipment arrives in the receiving country. Runglay cannot estimate these charges, and fees are the sole responsibility of the recipient.
Please note that we aim to meet stated time frames for dispatch & delivery, however many factors can affect these time frames & we cannot guarantee that they will always be met.
Should you wish to follow up on your delivery status please feel free to contact us during business hours on 0086 15737153446, or via evelyndentalwhite@gmail.com with your full name & order number. One of our friendly team members will be in touch to assist you further within 2 business days.
Shipping & Delivery
All orders qualify for free shipping and will ship directly from our factory. Most orders are shipped via AliExpress‑Yanwen. If you require faster delivery, you may select DHL, FedEx, or UPS Express. Please contact us afterward to cover the shipping‑fee difference.
If you prefer a specific courier, kindly leave a note at checkout in advance.
Delivery Time
Standard delivery takes 7‑15 business days, subject to your destination country. For custom‑made products, production lead time varies by order details and generally ranges from 15‑20 days. We will send you an email to confirm the exact lead time once your order is verified.
Important Customs Notice
International shipments may incur customs duties, import taxes or clearance fees upon arrival in your country. These charges are the sole responsibility of the recipient. Runglay is unable to predict or cover these additional costs.
We make every effort to adhere to our stated dispatch and delivery timelines. Please note that delivery times are estimates only and cannot be fully guaranteed due to external logistical factors beyond our control.
If you would like to track or follow up on your delivery status, please reach out to our support team during business hours:
- Phone: 0086 15737153446
- Email: evelyndentalwhite@gmail.com
Please include your full name and order number in your message. A member of our team will respond and assist you within 2 business days.